Below you will find our terms and conditions. If you have any questions please do not hesitate to Contact Us.
When placing a commission order we require a non refundable deposit of 50%. This is to secure the sale and to enable us to commence making the commissioned piece. Full payment needs to be cleared into our account prior to delivery. Refunds of deposit will only occur if we, Jimmie Martin are unable to full fill the order as agreed. Example of this would be if we can not source the piece required.
We accept all major credit and debit cards. American Express is subject to a 2,5% additional transaction fee based on the total amount of the order. Alternatively we accept bank transfers. Details of this can be found on the invoice.
For new commissions the lead time is currently 10-12 weeks from placement of order, which is considered as confirmed once the 50% deposit has been received.
All deposits are non refundable from the date the project has commenced. Deposits will only be refunded if we are unable to source the required piece or if Jimmie Martin is unable to complete the order.
SHIPPING, DELIVERIES AND PACKING
The cost for delivery, shipping and packaging (if required) is not included unless otherwise stated. You will be informed of any additional costs before this is added to the total cost. We have a well established relationship with our world wide shippers, and we can quickly supply you with a competitive shipping quote.
Furniture can only be returned to us if they are faulty upon arrival and/or that it is deemed that the product is not as described. Goods should be checked upon delivery to ensure satisfaction as we can not accept returns based on change of circumstances at a later date. Should any goods not be to the specifications agreed there is a maximum period of 5 working days from when delivery has been made in order to notify Jimmie Martin Limited of any concerns. Notifications should be in writing or via email to prevent any miss-understandings. Email will be accepted as written notification.
Prices and lead times may be subject to change at any point in time. To request a guide price list please Contact Us.